Payment and Refund Policy

Last updated: 4 October 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all services offered by journoquick through its website. The services include professional training courses focused on media feeds, video operations, live signal management, content distribution, camera work, and the creation of high-quality feeds for news programmes and television broadcasting. These encompass both one-time course purchases and subscription-based access to digital learning materials. The policy covers transactions conducted by consumers and businesses located in the United Kingdom and explains how payments are handled, when refunds may be available, and the procedures involved. It does not extend to third-party platforms or resellers unless explicitly stated in the purchase confirmation.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Course fees are clearly shown before checkout. Additional charges may apply for optional extras such as certification documents or extended support sessions. These extras are itemised separately during the booking process. Currency conversion fees charged by your payment provider are your responsibility and are not included in the displayed price. journoquick reserves the right to adjust prices for new enrolments, but changes will not affect existing confirmed bookings.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers, and selected digital wallets. All payments are processed through secure third-party gateways that comply with Payment Card Industry Data Security Standards. Payment authorisation occurs immediately upon submission of order details. If authorisation fails, the booking will not be confirmed. journoquick does not store full card details. Any suspected fraudulent activity will result in immediate cancellation of the transaction and may be reported to relevant authorities.

Order Confirmation and Contract Formation

A contract is formed when you receive an order confirmation email after successful payment. This email summarises the selected course, start date if applicable, total amount paid, and your unique booking reference. Until this confirmation is issued, no contract exists. For subscription services, the contract renews automatically unless cancelled in accordance with the terms outlined below.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. This right does not apply once digital content has been downloaded or the service has begun with your express consent. For live or scheduled courses, cancellation after the cooling-off period is permitted only in exceptional circumstances and may incur an administration fee.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available during the cooling-off period if no course materials have been accessed. After this period, refunds are granted only for technical faults on our side, duplicate charges, or where required by law. Non-refundable items include partially completed subscriptions, promotional bundles, and any services already delivered. Digital downloads and recorded sessions are non-refundable once accessed.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or use the contact form on our Contacts page. Include your booking reference, full name, and a clear statement of the reason for the request. You may also call +44 1483 234344 during business hours. Requests must be submitted within the applicable time limits. We will acknowledge receipt within two working days.

Inspection, Approval, Rejection and Notification

Each refund request is reviewed within ten working days. We assess eligibility based on the policy terms, payment records, and any supporting evidence provided. You will receive written notification of approval or rejection via email. If rejected, the email will explain the specific reasons and any options for appeal or further contact.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are issued using the original payment method. Processing typically takes five to ten working days, though bank transfer refunds may require additional verification. Funds usually appear in your account within fourteen days of approval. journoquick is not responsible for delays caused by your financial institution.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital course content is considered delivered once login credentials are issued and access begins. Subscriptions may be cancelled at any time via your account dashboard, with refunds prorated only during the cooling-off period. Promotional offers are subject to their own terms stated at purchase and are generally non-refundable once redeemed.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be resolved within seven days or the booking will be cancelled automatically. Duplicate charges detected by our system are refunded automatically within five working days. Chargeback requests are investigated thoroughly. Unjustified chargebacks may result in account suspension. Suspected fraud leads to immediate transaction hold and possible referral to law enforcement.

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR, the Data Protection Act 2018, and the Payment Services Regulations 2017. These include the right to receive services of satisfactory quality and the right to redress for faulty performance. Any attempt to exclude these rights is void.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy, reach [email protected], +44 1483 234344 or visit our Contacts page. journoquick may update this policy to reflect legal changes. The current version is dated 4 October 2026 and replaces all previous versions. Continued use of the site after updates constitutes acceptance of the revised terms. Our registered address is 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom.